Disclaimer: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Elite fx Capital
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Compliance

How we keep your account and your money safe

The checks we carry out, the policies that govern your account, and what to do if something goes wrong.

Who we are

Elite fx Capital Ltd. is registered in Saint Lucia as an International Business Company.

We follow the anti-money laundering and counter-terrorist financing laws that apply to us in Saint Lucia, and we do not accept residents or citizens of restricted jurisdictions.

Our approach

Every client and every payment goes through the same checks. They protect you, and they protect the financial system.

Know your client

We verify your identity and address before you can trade or withdraw. We usually review documents within 1 business day.

Sanctions and PEP screening

We screen every client against international sanctions and politically exposed person lists, at onboarding and on an ongoing basis.

Payment checks

Payments must be in your own name, and withdrawals go back to the method you paid with wherever possible.

Segregated client funds

Client money is held in segregated accounts, separate from the company’s own money.

Negative balance protection

On every account. You cannot lose more than the balance in your account.

Records kept for 7 years

We keep identity and transaction records for seven years after our relationship ends.

Policies and legal documents

These documents form part of your agreement with us. Please read them before you open an account.

Client Agreement

The terms that apply to your trading account.

Read

Anti-Money Laundering Policy

Our identity, source-of-funds and screening checks.

Read

Withdrawal Policy

How withdrawals are requested, checked and paid.

Read

Refund Policy

When a deposit can be returned, and how to ask.

Read

Privacy Policy

What personal data we collect and how we use it.

Read

Cookie Policy

How the website uses cookies.

Read

Making a complaint

If something has gone wrong, tell us. We take every complaint seriously and handle it fairly.

  1. 1Email our compliance teamWrite to [email protected] from your registered email address.
  2. 2We acknowledge itWe confirm we have received your complaint within 1 business day.
  3. 3We investigateWe review your account records and may ask you for more information.
  4. 4You get our answerWe send our final response in writing within 15 business days.

Please include

  • your full name and account number;
  • the date and details of the problem;
  • the outcome you are looking for; and
  • any supporting documents, such as screenshots or payment receipts.
Email [email protected]